Zappos continues its fantastic customer service

A little over 2 years ago, i had experienced great customer service while buying my running shoes online from Zappos (read). I thought that this was a one-off thing and wouldn’t happen again. But I was wrong ! – i once again ordered a new pair of running shoes and here is what i got in my email inbox from Zappos Customer Service:

Whoa, Nellie! Have We Got A Surprise For You!

Hello Thyaga!

Although you originally ordered Standard Shipping, we’re upgrading the shipping time frame for your order. It will ship out today, so you’ll get it even faster than we originally promised! It’s kind of like we waved our magic wand!

Please note that this is being done at no additional cost to you. It’s our way of saying thanks for being our customer.

This is just terrific – i don’t think I shall ever want to purchase shoes from any other store :).

Thank you Zappos – hope you can keep this up under Bezos as well 🙂