Zappos continues its fantastic customer service

A little over 2 years ago, i had experienced great customer service while buying my running shoes online from Zappos (read). I thought that this was a one-off thing and wouldn’t happen again. But I was wrong ! – i once again ordered a new pair of running shoes and here is what i got in my email inbox from Zappos Customer Service:

Whoa, Nellie! Have We Got A Surprise For You!

Hello Thyaga!

Although you originally ordered Standard Shipping, we’re upgrading the shipping time frame for your order. It will ship out today, so you’ll get it even faster than we originally promised! It’s kind of like we waved our magic wand!

Please note that this is being done at no additional cost to you. It’s our way of saying thanks for being our customer.

This is just terrific – i don’t think I shall ever want to purchase shoes from any other store :).

Thank you Zappos – hope you can keep this up under Bezos as well 🙂

Vote for the best IM client for 2009

Instant Messaging is now a part of everyday life – no matter where you stay or what you do, it is quite often that you are hooked on to one of the many IM clients available. Now is the chance to have your voice heard – vote for the best IM client for 2009 here.

Go Yahoo!



My calendar for tomorrow


Do you think I would be productive if I had 6.5 hours a meeting out of an 8 hour day? – need to scrub my calendar and start afresh 🙂

– Thyaga

Google is serious about Chrome

Barely 14 weeks since it launched Chrome, Google has taken it out of beta – that is really fast compared to the trend that Google typically follows for its products.  I also see that they are promoting it quite heavily – i saw 2 Ad placements for Google Chrome on YouTube

Right hand side


At the bottom


— Thyaga

Change in Yahoo! Alerts

Looks like Yahoo@ Alerts has started to insert Text ads within the message starting from December 1st, 2008.

Yahoo! Alerts – before

beforeYahoo! Alerts – after


Effects of the bad economic times I guess …

— Thyaga

Tutti Frutti Yogurt

Yesterday, we had been to the Valco Mall in Cupertino and we tried out a very interesting dessert –Tutti Frutti Yogurt. Here you basically select whatever flavors you want, mix it together and then add your own toppings – and you can do this all by yourself. Finally, you are charged by the weight of the bowl.

For example, we took Mango, Strawberry and Chocolate flavors and topped it with nuts, chocolate chips, strawberries and cranberries. The whole bowl cost us ~$3.00. It was delicious and most importantly, it was light because it was just yogurt.

If  you haven’t tried it out, then please do – its a thumbs up from me.



Video Communication Survey

Hi All,

As a product manager for the Y! Messenger Video Platform, I am curious to know what the readers of my Blog actually use for Video Communication. Take this quick poll if you can.